We are smartocto: the world’s most actionable editorial analytics system.

Built with and designed for newsrooms, we are here to help boost digital publishers’ impact.

Aside from providing dashboards with real-time insights on story performance and historical reports that show the real value of a story, we send out actionable optimisation notifications to create the best way out for every story. With the story at the center of it all, we empower content creators to reach their audience and turn their online effort into profit.

With offices in Nijmegen, in the Netherlands, and Novi Sad, in Serbia, we are an international organisation with a heart for journalism that serves news organisations all over the world. We have many different disciplines in our ranks, from data scientists, data engineers, developers, system engineers to marketers, sales and success professionals. We are not big on hierarchy, but enjoy working hard and having fun together - even outside office hours.

If you find our story interesting and want to work with the top innovators in the media industry, join our team in Serbia and become our Technical Support Specialist.

As a Technical Support Specialist you will:

  • Manage accounts, organisations, and domains in the application
  • Provide required support on installing tracking scripts on client's side
  • Communicate with customers to quickly get to the root of their problem
  • Provide timely and accurate customer feedback
  • Follow up with clients to ensure problems are resolved
  • Review technical documentation of the product / maintain knowledge base
  • Write custom scripts to handle typical tasks
  • Manage multiple tasks and set priorities
  • Work closely with other development teams on solving bugs and QA testing
  • Diagnose and reporting potential bugs and irregularities to the Product team

Must-have qualifications:

  • Experience in web development
  • Knowledge and active use of HTML/CSS/JavaScript
  • Knowledge and active use of RDBMS and SQL (basic level)
  • Knowledge of web technologies: REST API, protocols, JSON format
  • Experience in building/maintaining WordPress sites
  • Fluent English with good writing skills

Big plus qualifications:

  • Knowledge of PHP is a plus
  • WordPress plugin development is a plus
  • Experience in JIRA is a plus
  • Experience in GTM (Google Tag Manager) is a plus
  • Experience in Scrum methodology is a plus

We are an international team, so having oral and written communication skills in English is a must.

We value a good work-life balance, so as a new smartoctonian amongst our ranks you can enjoy unlimited vacation days, flexible working hours and remote working.

Even though we are based in different countries, we are connected through Slack everyday and operate as one team.

If you recognise yourself in a position described above and see yourself as a member of our startup family, send us your CV and a motivational letter via aleksandra@smartocto.com